Furthermore, with the proliferation of Smart Speakers like Amazon Echo, Google Home, Apple Homepod the use of voice is starting to become a new trend.
As companies realize that NLP has still a long way to go, there is a new approach to solving problems from UX perspective.
It´s a post that combines conventional text based content with small chatbot interactions which provides extra information about certain topics.
It also provides one clear call to action for each user interaction with the system.
In this way, we could increase user attention and provide information only if needed. As I mentioned before, NLP technologies are still in their infancy.
Also, IMHO user interface exists to simplify user’s choices so they could get what they need without over thinking.
Another great point about CI is its cost effectiveness.
Once deployment is made, Conversational Interfaces can work autonomously since day one without many (or any) human assistance.